Harassment is any behavior intended to disturb or upset a person or group of people. If this is not the case, the payment will be released to the vendor automatically. Yes, a Shopee Seller has the right to refuse a refund from its buyer. Everyone has to go through it eventually. Please try again later plz give me any solution thank u. Hi may I ask have solved the problem? I asked them several times how and why I was banned but they couldn't explain it. You are viewing the PayPal Community Archives. Enter Verification Code sent via SMS, then click Next. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. How long will it take for Shopee to refund? Answer (1 of 5): There are 2 ways to verify your shopee account. Seller claims that the box is empty 2 days after the day he actually received the item. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Starting from the ShopeePay balance, transaction list, account age, etc. How to Create Shopee Seller Account: Start Earning! I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Will wait for their reply. If you ship orders late too often, your account might be suspended. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. :((. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. were you able to retrieve your account? "Mr" or change the offending word and the order goes through fine. They can't even explain the specific reason how the violation occurred. They cant explain what were my violations. Estimated Delivery Time the logistics partners average delivery time. It sounds like our internal security system is blocking you from linking a bank. Make sure that you send the item(s) back within 5 days. They refused to explain which vouchers were misused and how. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. hi alex, i am currently in the process of setting up the tenant. This is sort of a x-post from r/aliexpress but with some embedded detail. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} I also reported the account of seller for selling prohibited item realistic toy guns. Personal experience. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. I'm so disappointed in them, to be honest. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. ", MacBook A copy of business license / SSM registration (if applicable). Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. atd198;\\r\Rootjunky's channel: https://www.youtube.com/channel/UCWhQwvCaC2ZMkCnrC15NfAwDont forget to follow us.Facebook: https://www.facebook.com/DarTechYT/Twitter: https://twitter.com/DarTechYT/This video is for education purpose only. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Wrote them by Message Us yesterday but still no help from support. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. The solution is simple, albeit with a subtle hint of racism. Sorry, we are not able to process your request. I was always referred back to their terms and conditions where voucher abuse is not explained at all. You lost a customer today! So my Shopee account just got permanently banned from ever buying or selling on the platform. If Payoneer cannot add as US Bank in Paypal , what should i do? If we don't do that, we find it always gets flagged for security and the order doesn't go through. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. What happens if seller doesnt respond to refund request Shopee? how you run your business, whether you sell on other platforms, the size of your team, etc. Visit the USPS Zip Code lookup website and enter your address. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. Click on the OK button when the alert shows. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Their customer service sucks! Of course you can! If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. i got banned today. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". I got the same error. I returned the item (with proof). What will happen to my transfer will it arrive to my bank account? I went as far as filing a complaint witht the DTI Philippines. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. The Centerpoint Bldg. I dont use spaylater and I have shopeepay balance in their system. Looks like no ones replied in a while. He is still selling on Shopee. Its faster way to helps you profit! If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. They refuse to tell me how much i have to pay because of security reasons. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. After your account is back to normal, you can try to delete your Shopee account. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. How is this legal? So frustrating. Ugh . Now, I will be more cautious in transacting on shopee. Threats include any threat of suicide, violence, or harm to another. Now, I will be more cautious in transacting on shopee. They cant even provide you with proof of your violations. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. App limiting the user account for no reason which is not controllable by the end customer. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. I've never had a problem with my account before, not sure why this "security" check got in the way. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Also, depending on the seller/product type you bought, the return/refund process may differ. Refunds. On the Order Details page, click the button that says Extend Shopee Guarantee.. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. ", a robot: "We cannot process your request, please try again later. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Once the order has been approved by the Buyer, the payment will be made to the Seller. this is terrific idea well done.. these things are observed by all the users . However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. I got ban yesterday. Please try again later. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. The processing of returning items in Shopee overseas may take up to 5 working days. Can'5 believe they are stopping me from transfering my money. Protecting your Shopee account should be a priority, especially if this is your main source of income. How to Extend Shopee Guarantee? Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. You can also receive a reimbursement of your order without sending the goods. Very same situation here! Read also: Guides To Start Selling Products On Shopee Malaysia. Voucher abuse? This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Cut your Businesss cost, and Boost your Efficiency at the same time. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. It really really sucks! Related: Shopee Seller Return and Refund Philippines. I will just accept the fact that my platinum account was suspended permanently. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. The first way is uploading the necessary documents using Shopee app. By browsing this website, you consent to the use of cookies. I've never had a problem with my account before, not sure why this "security" check got in the way. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. This function is only available once per order. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Then communicate with Shopee Malaysia customer service. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. grrr, The same thing also happened to me. consignment note, airway bill, and/or tracking number). I cant even withdraw my remaining balance in shopee pay. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I had the same case with you. Shopee does not conduct thorough review, despite their assurance of it. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. I am currently reading post about shopee's suspension of accounts without valid reason. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. What happened to your account now? provided; every potential issue may involve several factors not detailed in the conversations If so, how can I reach them because I have the same concern. any proposed solutions on the community forums. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. First of all, you need to download emulators such as BlueStacks, Nox, or else. I never encountered it in the first year or so of dropshipping. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance.
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