1. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Complaint Details. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Stubhub is a broker. If you can't deliver the tickets you sold on StubHub, you need to tell us. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Disputing fraudulent transactions - wheres my $. Failed to load shipping label" errore message. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. I dont understand why they would allow you to sell the tickets twice. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Can I cancel a sale on StubHub? So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Is there anyway, you can shed light as to why is this happening to me at all? You will enter your community username and new password and done! If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. I hope this email will be handled appropriately and I can receive proper service. If you have replacement tickets to offer, list the ones you have. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. A review of Stubhubs file was done in February 2022. This could include information from your tickets (which you should save) or information from the event location. Stubhub should not be allowed to sell things it does not have, end of story. Sorry we couldn't be helpful. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). We send emails as a courtesy when your tickets sell. Can the 60 day clock start now? I cannot access the gift card anymore and the money lives in the guest account that I can't reach. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. We send emails as a courtesy when your tickets sell. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". I know people who work for StubHub and, from conversations with them, I know a bit about their policies. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. I sold 100k worth of Mags & Tires in 2 years. Unfortunately Adobe is lacking with fullfilling our contract. Stubhub came to BBB's attention in 2002. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Help us improve this article with your feedback. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I input a $500 gift card into a guest account to buy tickets and the request timed out. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. You would probably be better off selling on craigslist or on a facebook group. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Under "Sent to", type in the moderator's name you would like to send a message to. Why is Stubhub allowed to sell things they don't have possession of? Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Wow, I didn't know stubhub was THAT low. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. If you make any changes, click 'Save. Thank you for your help! Did you find it helpful? He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Well guide you through the process. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Select the "Envelope" in the upper right-hand corner, 3. 4. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. 3. This thread, which was posted to Reddit's r/antiwork . If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Select "New Message". I ended up having to dispute the charge with my credit card company. Purchased two tickets on 12/26 for an event on Jan 12th. Sold tickets on Stubhub for the first time. The same thing happened to me. No. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Don't give up, call paypal. Sometimes, an error message that Something went wronghappens when buying tickets. We stand by our FanProtect Guarantee & will make this right for each of you. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. . Second time immediately disconnected. Find event and registration information. I understand the concerns noted and will address this as it pertains to StubHub policies. Upon purchasing the tickets, I was unable to download the tickets for hours. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Press question mark to learn the rest of the keyboard shortcuts. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. n the StubHub app, tap the second drop-down menu to see them). A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. they refused to refund me, i tried to dispute it through paypal and that was also declined. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. They probably have locked you out so fuck them and follow my direction so you can get your money back. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Stay away from Stubhub if you're a seller. Let's start with the everyday circumstances. NOT A SOLUTION, This is very frustrating. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Customer service all the way to your seat, 2000-2022 StubHub. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. 1,304 complaints closed in the last 12 months. Fill out your subject and message. I have no other recourse at this point. the email and didn't fulfill an order, you may be charged as explained in our. June 17, 2022 If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Ask the Community Stubhub's customer service seems pretty great, and I love using them for baseball games. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Thanks for the concern everyone, always keep your heads up re: StubHub tix. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. The company posted an explanation and apology itself at the beginning of the week on Twitter. I'm having the same problem. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. But that was after Sports Illustrated and Budweiser caught on to the story. Any advice is appreciated. Sorry we couldn't be helpful. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. You dont get consumers back to your site if you cant deliver.. Got a full refund, plus a $100 coupon for a ticket. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Something similar happened to me for the Baltimore 13 show. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. I cannot reach them either. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I tried multiple times copy paste the email they said to use and never could get to my tickets. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. When will I be payed after adding the default Payment Method? Did you find it helpful? my guess is that my account is disabled. 4. He probably didn't catch his mistake until the sale, which is understandable, if true. Yes If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. BaseballIndustryMLBSportsTop Story On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). 8 The following figure show in detail. Then disconnected. So stub hub had his company collect on it ? I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I would think Stubhub should give you a free replacement ticket. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. They charged me $330.00 as the tickets sold for $280 plus their fee. You have no seller protection at all. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Dave Clark. Ticket Marketplace. Sorry we couldn't be helpful. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Was this answer helpful? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. wipo.int. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 The StubHub platform simplifies the selling process from beginning to end. Glad to hear that you got a full refund and a $100 credit, OP. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Transfer my StubHub mobile phone tickets to a family member? For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. I assume they can be invalidated? I feel terrible that I inadvertently listed and sold on both platforms. 2018 and 2019 to know the actual percentage record of . I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Then again, I would be pissed if I were in his shoes. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The refund will take 5 to 8 days. StubHub contacted me and told me I needed to get scan reports from the . Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Last Updated on June 17, 2022 by Dave Clark. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. Customer service all the way to your seat, 2000-2022 StubHub. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Lindsay is the author of this solution article.
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