Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We confirmed the time with them several days before. Corporate Offices in Mexico Omar was FANTASTIC! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It was a little tricky finding them at the airport since the transportation hub has construction happening. No reaction of BD. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Thanks! De cancun a playa del carmen, es raza pequea denteo de su maleta. Service available for up to 8 passengers. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. So we ask some people they said go around the corner to BD experience. What time will pick up be. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Hotel Riu Palace Kukulkan 1.5. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Flight changed to 6:50 on Thursday Jan 5. Estimado pasajero, After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. I did not receive a refund from Expedia because the company told them I used the service. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Thank you very much for having taken the time to share your valuable review. Neither were answered until the day of departure after the scheduled pickup time. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience, Flight changed to 6:50 on Thursday Jan 5. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. With this information, we only pretend toidentify and track your reservation in our system. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Amazing time in Tulum ! Best Day Travel Customer Service Department We have the most horrible experience this morning with BD experience. Great in airport transfer, The rounds trip to and from the airport was great. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In cash. Omar Malpica with BD Experience is AWESOME! Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Keep in mind we did go down about 10 min early to ensure wed be on time. Tours & Sightseeing 0. A safe and affordable way to reach your destination. Contact page of BD doesnt work, more than 10 emails sent. In this case, we investigated with our staff what had happened and we were informed of the following points: Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. We were verbally told to be at the lobby for a 4:30 pickup. Thanks! Datos. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Spectacular spas. My husbands like I should tip him. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Absolutely terrible. Worst company to work with. Compare Products ; English en. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I was finally able to find a working number through Costco Travel. I do not recommend this Tulum Xel ha package. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Tripadvisor performs checks on reviews. Lie #2. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Shared Transfers 0. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. 45-90 minutes. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. This review is the . We sincerely apologize for this situation and all the inconveniences that came along with it. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Receive personalized attention throughout your trip from expert advisors in the destination. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Would rate 0 if possible. Versace Yellow Diamond 50ml in Cancun duty free airport shops. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Almost making fun of me. We havent heard another word from him, nor do I want to. My trip was booked AND payed 2 times due to a failure of the system. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Shame on you BD travel experience for allowing this kind of scam. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Once again, we want to apologize for this situation. How long typically is the wait for a private van at the Cancun Airport? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Over 1,000,000 pictures Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. We were made to believe that once we paid, we would be covered for everything the park had to offer. We scheduled a transportation for a flight out. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Transfer from the airport to the hotel. This tour agency is set up inside Hotel Cozumel & Resort. This is the hardest company to contact. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. The concierge directed me to his desk. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Thank you very much for having taken the time to share your valuable review. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. VIEW RATES 15 tht of july , of course no reaction of this corrupt organisation ! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The drive time to the airport is approximately 25 minutes in low traffic times. Espaol ; Contact Us. However, the same seller wasn't there. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. In this case, we investigated with our staff what had happened and we were informed of the following points: Do you have an email to contact BD Experience Cancun? BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. . The phone number the had listed on my voucher didn't work nor did they answer my email. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We have an extensive fleet of vehicles, so you can choose the best for you. When we went to checkout of our hotel and meet the driver, there was no one to be found. You can cancel this reservation up to 24 hours in advance for a full refund. And reserved a private car through them. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Helicopter Tours 0. . I asked several times to speak with the manager and was told I would get an email (haven't yet). Their representatives were very rude . Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Enjoy the benefits of the app. . A group of 9 family and friends went Barcelo Maya Palace this August. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Cancun, Quintana Roo, Mexico. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Our arrival was without issues. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We had been sitting outside since 4:20!!! Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. I have called, and the phone numbers do not work. Shared Transfers 0. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The place was creepy. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Of course, nothing was as he promised. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Tripadvisor performs checks on reviews. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico You should contact your travel agent for pickup time. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We had no issues with transportation. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Terrible. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. We left at 0600. Hilde Bec. Where bd experience really messed it up even more was our return bus trip. My trip was booked AND payed 2 times due to a failure of the system. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Leader in the tours and . . Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Cancun . Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Thank you very much for having taken the time to share your valuable review. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Lote 7 SM. Horrible experience. They were excellent! Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. I said know weve been waiting since 10:20 for our 10:30 pick up. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. He was very understanding. Well he walked away and said the car would be there shortly. We got there, and no one was there to retrieve us. Yes Best Day Tours was the same as BD. Cancun. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. The toilets were dirty and hard to flush and smelled bad. Challenging golf courses. We remain at your service. It will be our pleasure to serve you. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. They called multiple times and was left on hold each time. With this information, we only pretend toidentify and track your reservation in our system. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. What time will pick up be. Private Transfers 0. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. I couldn't believe how low and unprofessional he was. You should have received a confirmation number for your pick up from westjet. Av. You should contact your travel agent for pickup time. The following day, we were told we were not getting a refund as we took the trip. Again, we appreciate your valuable feedback which help us to improve. Thank you very much for contacting us. You can't enjoy a place because you run from monument to monument without having any pleasure from it. The only they cared for was tips and selling beers. Cancun, Quintana Roo, Mexico. You should contact your travel agent for pickup time. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. If I could give no stars I would. We have a fleet of modern vehicles for passenger transfers. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. 5 Suitcase Price per vehicle Details I tried the website contact area and each time the message does not go through. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. By BD Experience. I just want my refund for what I was overcharged. Ver en el mapa. 26 2018 90- - -v: . how to we confirm our pickup. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We also sent the chargeback voucher to your email for your records We have a fleet of modern vehicles for passenger transfers. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Starting From $30.00 USD Main attractions are paid extra: swimming with dolphins another US$100. Disgusting. 10. Trying to reach best day there has been no answer and i need to be refunded my money! Over 1,000,000 pictures I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Unpleasant. 15 tht of july , of course no reaction of this corrupt organisation ! Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. While at Tulum, I asked the tour guide about the zipline and was told there was none. Need a Ride? I feel they are dishonest. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. They are the only transfer service I use in Mexico. The price was $99/each, $64 of which was to be paid to BD at the time of booking.
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