All you need to do is enter the 16 character parcel tracking code into the tracker. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. JavaScript seems to be disabled in your browser. i find this very weird. We thank you for your support! BBB is here to help. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Moderate content, respond to reviews, and promote offers. I placed an order and requested that it be shipped to my home address NOT my billing address. Great selection and excellent customer service. Can you provide the order number to better assist you? Once again we do apologize for any misunderstanding. Skip to the beginning of the images gallery. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Operator was nice and cancelled my order. Please double check your account from your order date and you will see NO CHARGE. (TIP) if you dont have an item in your possession dont post it for purchase! You will be contacted by email to verify your review. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Support Team. Can I edit or adjust my Ebonyline.com order? ******* It is so fabulous! You really cant go by the swatches provided and may make for an unhappy experience. The selection of cute wigs is wonderful! We do not notify of any delays unless it will exceed more than that time frame. Customer Support Team. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Find out how we combat fake reviews. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. Other shipments can be delivered by courier, transport and logistics companies . Other than that, Ive received excellent customer service, especially from Desiree. I placed an order for 7 wigs on 12/25/2022 from the site. View the, No. So mad I didnt check this website before I ordered. Thank you "Desiree" for your timely response/reply! Shipping is also super fast! Spray it with hair conditioner. To this date I have no idea where my order is. In-stock items on our site will always state "same day" on them. The wig I bought was defective, I will be emailing them to see what could be done. I wanted exactly what I paid for or nothing at all but my money back. Refer to shipping policy for exclusions. Did you experience any bad reactions from using ebonyonline? Thank you for taking the time to share your positive feedback! All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Wait a few minutes then rinse. Thanks Hector and Ebonyline! I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Lesson learned, never again, even if i do save a few bucks. My last order # ******* was exact! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks Hector! You can track a parcel you're returning in the same way as one you're receiving. Order Shipments How many days do I have to cancel? Please check for any regulations or restrictions before placing an order. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. View the, Yes. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. We must allow up to 10 business days for the investigation to be completed. I have attached am email history.The ignored my request for a "Refund Return Authorization". We recommend you contact customer service immediately. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. I chatted with Dae. Hello, When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. I love this set. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Never have I had such poor customer service. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Shonta Alexander Product Name SKU Qty Shipped Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. I just wish we could receive alerts when items are back in stock Hector! On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Tip for consumers:Know what you want BEFORE you buy. Ebonyline.com's modification & cancellation policies. Get exclusive deals, promos and giveaways! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. 57% off. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Absolute worst online shopping experience. Rinse & apply conditioner in a downward motion. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Customer Support Team. Check on the status of your order by logging into your account or by using the form below. Hector was really nice. Online Labels, LLC I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. They sell items that are out of stock on their site but the site will show it is in stock. To find more information about reviews and trust on Sitejabber.com please visit. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. Knoji is a social discussion platform that's 100% free to use. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you for being our valued customer! Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Gain trust and grow your business with customer reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. OP27 +$2.00. We look forward to continue doing business with you!Customer Support Team <3. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. I have no answer but I was wondering too! Same Day will ship today if ordered by 4 pm ET. Ebonyline. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. And I can't say enough about their customer service . 30 complaints closed in the last 12 months. I ordered a few pieces to take on a trip over a month in advanced. Please read the above "Why was I charged for a canceled order?" Before washing, gently detangle using a wide tooth comb. Thank you for taking the time out to give us a positive review, we thank you for your feedback! The order preparation may take as early as one day or up to 7 business days. Tip for consumers:There always having sales. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Order No. Can I edit or adjust my Ebonyline.com order? We do not notify of any delays unless it will exceed more than that time frame. for more information. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. For more information, contact your credit card company or bank. thanks. best experience on our web site. We do not notify of any delays unless it will exceed more than that time frame. We do apologize for any inconvenience this may have caused. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Place on a wig stand to air dry. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. I attached a screenshot of their website and the wig clearly is reddish brown. Review by loyal customer Sara Beckwith. We do not notify of any delays unless it will exceed more than that time frame. We did fully inform all customers: Once again we do apologize for any misunderstanding.
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