Dear Mark, Thank you for your review. Exp. Prices at bar very reasonable. It all screams SCAM! Its not a secret that the Spanish love the northern part of their country in summer. . 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Not good enough Brittany Ferries. I have emailed on the 28th May - no reply. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Prices at bar very reasonable. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Its deplorable customer service. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Would have liked a smoothie or ginger beer. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Is that right or am I reading it wrong? You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Remaining balance due at least 60 days before travel date. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. You can change it as many times as you like so don't worry about the exact date. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. 50% of booking value as cancellation fee. Brittany Ferries offer different types of tickets to its customers. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Good Morning A8719vlandrewc. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. 125595. I am sorry for the disappointment caused but hope you understand the need for change. Cabins excellent. Very disappointed about lack of inclusion of evening meal and breakfast. Companies can ask for reviews via automatic invitations. We had a 4 berth cabin for two. Much better. Any 'refund' will come off the final balance. Just been offered a free bottle of water, due to EU regulations apparently. 50% of booking value as cancellation fee. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Tripadvisor performs checks on reviews. Ferry Portsmouth to Santander. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? We also ensure all reviews are published without moderation. Rank in 1 month. Kind regardsAlison Brittany Ferries. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Dear Dean, Thank you for taking the time to write a 4* review. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. In All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you cancel you will only get a 75% refund. brittany-ferries.co.uk Say Hola to Spain in 2023. 20/20 per amendment within 4 hours and after outward sailing : . BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. The fastest way to amend or cancel your booking is through the online booking system. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. If you are exempt and have a doctors letter it will not be accepted. All rights reserved. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Standard. Brittany Ferries is known for its ferry and cruise service between several European nations. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Any comments? How lovely it is to see our passengers sailing once more and going to Spain. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Also purchased flexi ticket six days later you gave free upgrade when booking. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We have Brittany Ferries bookings for late July (a Flexi ticket). If you need help or advice, its readily available. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. We are responding to emails and the current response time is 14 days. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Estimate Value. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Date of experience: 05 January 2023. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Brittany Ferries also charges cancellation fees on its tickets. We travelled from Plymouth to Santander, Spain on the Pont Aven. May 5, 2020. OP. It hadn't been cleaned. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Fees are in addition to any price increase that may apply. Each ticket has a different price set and provides better comfort. Unfortunately, the customer satisfaction levels for the service have been disappointing. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. read more. No refund in case of a ticket booked in a special offer. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I liked the updated cost as each section of the booking was completed. I appreciate that they are extremely busy atm , but find this unacceptable. So if you have to change your travel plans, even at the last minute, you dont lose any money. Suggested companies are based on peoples browsing tendencies. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Flexi : Free amendments up to 4 hours prior to outward sailing. Only given 3*. Husband had a cooked lunchtime meal - very impressed. How is one supposed to contact this company? Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Lets see whether you can make amendments to your tickets or not. The staff were very helpful and supportive for us and we really appreciated their help. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. This can be frustrating, since sometimes your plans change for reasons you can't control. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Brittany Ferries has a very limited refund policy. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Theres never a dull moment, and you get the best prices in town. Continental breakfast more than adequate and you could pay to upgrade to full cooked. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Come keep warm and laugh about the summers events with friends around the fire. There are few parents who dont dread airports with kids. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Hangry moments are avoided with childrens menus in all restaurants. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . So down to the self service. Refunds will be issued within seven days. I booked a Standard Ticket allowing 60 days notice of change etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Is this your brand on Milled? . read more, Ferry Portsmouth to Santander. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. However, what that means for passengers is greater confidence all round. Kind regardsAlison. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. It looks like you might be looking for Family Traveller US. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Full payment is required if booking within 60 days of travel. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Hmm. How to Claim a Brittany Ferries Refund Fast. Have been trying to get through for months. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone.
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