What's going on??!!!! Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Wed love to make this up to you. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. more. Find out how we combat fake reviews. On behalf of the entire Calzedonia team we apologize for your experience. We'd love to make this up to you. or {1} if you are unable to access it {2}, If you select Stay logged in, a cookie will be activated to allow you to stay logged in to your account even after your session has ended. And ripped and the seam. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. | Read 181-192 Reviews out of 192 Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. 2023 Trustpilot, Inc. All rights reserved. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. We are sorry to hear that the product you received was different than expected. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. Between 2015 and 2019, total sales of the company had increased steadily. It goes against our guidelines to offer incentives for reviews. Total of almost 500 euros extra!!!!!!! Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Customer service slow to nil. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Hello Sharon! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Hi Goatess,Thank you for the review and your feedback! I have leggings (also imitated leather ones) that have lasted years!What happened guys? Yes, it is unquestionably safe. When the order arrived I was confused as I had received two parcels. UPDATE: It's been 1.5 months and Calzedonia has done nothing. They are expensive but have some good deals from time to time. Please try again later. In this section, I will try to explain how to buy things from Calzedonia. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Well always be on hand with guidance and support to help you get the results youre looking for. Orissa. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. You can be certain that youre talking to the right person at the right time. CONTACT; Home / Uncategorized / calzedonia customer service. Received my order late. We use dedicated people and clever technology to safeguard our platform. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Suggested companies are based on peoples browsing tendencies. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. It was not true, after over a month I am still chasing the items or a refund. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Join the 1,906 people who've already reviewed Calzedonia. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. . When I got my refund, they only refunded me $8. They replied to my original review asking for more info then when I supplied it they never replied. N/A. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Weve helped millions of people find a resolution. Hopefully I get my money back this week. You still haven't found an answer to your question? In the meantime discover our social networks You can learn more Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I sent pics to the customer service and they simply play dumb. 3 Jan 2023. return methods: return to the store and return by carrier. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. It is effortless to become a Calzedonia member. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. This is the third day and still waiting they do anything in clear! Now that they don't have what I was looking for with the same offer type. Why are you not refunding me ? This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. "Marriage equality . I also tried chatting with them. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). They are not set up to deal with online presence yet - stay clear. However, her phone number is the same and apparently she does work at the Cerritos location. Its been nearly 6 weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. Then they changed the material and the leggings became horrible. You can find more detailed information on their website. My order from the 28th November has not arrived. Better to spend 3 at Primark, not 34 at Calzedonia. We have just sent you an email regarding this issue. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? Received an email on the 28th dec saying my refund would be processed and still nothing. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Discover our collections for Women, Men and Children. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Horrible experience ordering online and talking to customer service Dorotea! We'll send you a link to reset your password. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Spent 17 on 1 pair of tights which the shop assistant recommended to me. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Get the latest business insights from Dun & Bradstreet. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. Thank you for bringing this to our attention. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. After I place my order, when can I expect it to be shipped? Frustrated!!! 2023 Trustpilot A/S. For information on the use of your data on this site, please see our That was November 2022. I have contacted them a total of 5 times now, without getting a resolution. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. THE ASSUMPTION 15 AUG Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. And ripped and the seam. You may change your settings at any time or accept the default settings. Buy 1 leggings and get 50% off on the second 1. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Theres no jargon in our rights guides. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. On behalf of the entire Calzedonia team, we apologize again. Poor customer service. Ordered the 10th Dec and still waiting. Purchasing a product from Calzedonia is not that demanding. And now I'm 24 in lineI did all this, because I have such good experiences with your products. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Worth service.Never again, Hello Natali! Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Can I purchase my order with a gift wrap. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Local Customer Care Number. I have spent way too much time on this without finding a solution. Join the 1,878 people who've already reviewed Calzedonia. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Consumer guides, newsletters, surveys and more! But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Just raise a case and leave feedback after. Hello, how can we help you? They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. the possibility to cancel. Wed love to make this up to you. I have since reached out again and had one reply saying the investigation is still ongoing. after logging in to your account. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! My transaction was reversed without warning, then re-taken a week later. - I have pictures of all of it if needed. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Hello Kat! 10% Off. Then I read Trustpilot reviews. Find out how we combat fake reviews. !Please be aware before buying anything from this company! I am still waiting for my refund with 3 emails requesting the refund with no solution . Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. the payment method chosen for the online purchase. Please send all items back in a single shipment. Ilegal and super impolite. Im sick of seeing influencers promoting them, false advertising! This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Awful quality, waste of money. In this Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Ilegal and super impolite. November 19th you were processing parcel at Hub. Calzedonia S.p.A. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. It goes against our guidelines to offer incentives for reviews. Thank you for contacting us.We are sorry to hear about your experience with our shipping. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. Employee Benefits; base . Will never order from this company!! We will contact you privately to check all details and assist you. I havent received my order nor have they bothered to get back to my emails. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. Received my order late. I sent multiple queries to check it with delivery services. Best and worst companies at resolving issues. calzedonia customer service. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Awful quality, waste of money. Description. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, All orders placed after 12:00PM EST will case, you will have I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. Anyone can write a Trustpilot review. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Reply from Calzedonia 17 Nov 2022 Hello Sharon! I added an order, they charged my credit card. Your order will be processed on schedule in our warehouse. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Then I got an email to say they are investigating it. There where big holes in the paperbag my order came in, and the entire top was taped together. Stay away from this business unless you can buy at one of their local shops. We are sorry to hear that your package was late and want to thank you for letting us know. Popular Calzedonia Coupons. CORPUS CHRISTI You mistake has cost me time and money. The Customer Service is active all year long excepting the following holidays: An Calzedonia.com account is already associated with your e-mail address. Worst experience ever! I sent pics to the customer service and they simply play dumb. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. can choose which items to include in the gift box or if you would like to receive the Please check with your phone provider if you are unsure about how much a call will cost. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. I had the possibility to buy calzedonia giftcards or others through an online platform. There are two types of membership in Calzedonia. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have no idea how they can still be operating when they are scamming people. Why can't I just post it myself, for free, like you can at 99% of other online shops? Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Not only that but they keep talking over you. We also ensure all reviews are published without moderation. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Hi Lena, Thank you for your review!We apologize for the negative experience. It goes against our guidelines to offer incentives for reviews. I placed an order 11th December and still have not received it. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! I want the rest of my refund or I will contact the Better Business Bureau. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. not registered with Calzedonia.com, you THEY DID NOT GIVE ME ALL MY MONEY BACK. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Thank you for bringing this to our attention. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. All rights reserved. What a scam!! I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. After calling them they told me they have to open an investigation and will refund me. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. Simple! Terms & Conditions Also you don't put a receipt of the items I bought in the package which is crazy! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have just made my order and wish to cancel/modify it, what can I do? This is worst online purchase experience !!!! NEW YEARS DAY 01 JAN I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We will be back soon! There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Punjab. For more information, please They are not set up to deal with online presence yet - stay clear. 15/11/22 placed an order. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into I recommend you avoid buying from them and shop elsewhere for the moment. Join the 1,872 people who've already reviewed Calzedonia. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. Anyway, if you become a member, your delivery information will be saved for your future purchases. ** update - over two weeks since writing this review and still no refund. ARE YOU SERIOUS??!! I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. If I sent 3 emails and the answer received is that "the return was not approved yet". Verification can help ensure real people write reviews about real companies. Airtel users can dial 12150. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! Is this for real? Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date.
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