Squeaks, bounces, sags, and have horrible back pain. We'll go through each of their mattress lines in depth below. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your The salesperson in the Fayetteville, NC store was so knowledgeable and helpful in explaining the difference between all of the choices and what might work best for us. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. They focus on selling traditional innerspring and pocketed coil mattresses that combine the comfort elements from memory foam and coil support systems. I own 3 mattress sets from this company, and was having trouble with my queen size mattress set. Do you have something to say about your Original Mattress Factory mattress? He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. More reviews for Original Mattress Factory in Pittsburgh, PA . The manager offered us the foam mattress for $900 more. I'm sure that feature will result in a longer life mattress. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. ", "Salesperson was not pushy, but offered a wealth of information to help us make our decision. 365 Day comfort Policy Did Not cover our issues! Takes about 10 minutes. Our salesman was great! When I reported this to the store attendant, the reply was that I am out of warranty.come and but a new one! These costs all add up pretty quickly. I like a firm mattress and they had exactly what I wanted. We love it and would recommend it to everyone. No Pressure. It is too hard and we wake up with sore shoulders and back pain. unique needs and preferences. Avoid this place at all costs. I love it. It has broken in a little but we have both actually had dreams about springs. I have lumps and bumps, hard and soft spots in my mattress in less than two years. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of different metropolitan areas. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. What's GoodBed? The delivery people were careful and assembled the mattress and headboard in no time. Awful experience would not recommend ! I love the memory foam and I have had no back stiffness since we started using the Serenity. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. Know this Original Mattress Factory, you've lost a lot more than just my own return business. suggest an edit. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. I am sleeping well with no back problems!!! They WLL NOT do ANYTHING. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. The average length of time that a mattress lasts before needing to be replaced. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. We never considered another mattress. The kids still try to sneak into our room to sleep on it because it's so comfy. ", "We will forever buy bedding from the Original Mattress Factory. I bought my last mattress there. May all benefit! The customer service after sale is merely repeating We cant do that. over and over. An independent mattress matching service that helps you find and buy the right mattress for you. Would not do business with again. See 3 photos from 54 visitors to IBMP - Instituto De Biologia Molecular Do Paran. Hill store by Homestead and every part of the experience was excellent. Will definitely buy again if I need another! We purchased our new king size memory foam mattress from the original!! More info. If so, please take a moment to When they delivered my set, the box springs were actually 7.25". The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. Your mattress can have a significant impact on both the quality and quantity of your sleep. Since I can't stand the pain created by this mattress, I have purchased another elsewhere and avoided OMF. No returns. We declined that offer. After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. (What's this?). I would leave negative * if I could! Best purchase we've made in years. Never again! We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . Here are. We bought a foam $2000 plus mattress and it has no support after just two years. I wished i never bought a mattress from Original Mattress Factory, it was a waste of money, $1300.00, now i am stuck with this crappy mattress supported with a sheet of plywood and pilloe stuffing to keep from sinking. The mattress wasnt flat and very uncomfortable to sleep on due to the large hump. Copyright 2023 The Original Mattress Factory. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. We feel our quality at every price level is second to none! of owners on GoodBed (based on The The Original Mattress Factory Orthopedic Luxury Firm is part of the Mattresses test program at Consumer Reports. Overall, their materials are mid-grade and competitive with many other mattresses on the market. Our stores are cleaned daily and we have increased our associates focus on cleaning and disinfecting any commonly used surfaces to ensure that they are wiped down several times a day. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. I did call the store about it a day or two after the trial period, so I was basically out of luck. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. I don't care what your political affiliation is, but I do care about nobody rich people preaching their nonsensical opinions to me. The options are the Regency Sapphire and the Regency Sapphire EuroTop. This makes it easy for you to fall out of bed. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. I made my bed and now I have to lie on it. Many places now dont offer dbl sided mattresses. Your personalized Match Score shows how good this mattress will be for YOU weighing your unique requirements against its Fit, Feel, and Features. Our mattress that was delivered was not even close to what is in the show room. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. Take away your old bed? we went to Mentor, Oh. Highly recommend them for an awesome night of sleep. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. If you use one of these and buy something, Slumber Search may make a small amount of money. I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! The only challenge was moving to an older house where it had to make some tight corners up stairs. DO NOT BUY THIS MATTRESS. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. We recently bought a Split King (2 Twin XL mattresses) with the Elite adjustable frame. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. I love the no-pressure sales tactics that are used by the employees. Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. How well this mattress minimizes pain or tingling in key "pressure points" especially your shoulders and/or hips when sleeping on your side. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! The sales person I spoke to was rude and constantly interupted when I was speaking. Shop today! Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. I would seriously NOT recommend this company. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. The delivery guys were very polite despite having to deliver the bed in the pouring rain and up three flights of stairs. I've had them for about 3 years, and they're terribly uncomfortable. Please DO NOT buy from them. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! The Orthopedic line comes with some exciting additions. We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. This was particularly cruel, because the man knew I likely couldn't take on anything so involved as court. A big draw for us was buying local. So I bought and assembled a center support system, put the foundation on it, put a strip of foam blocks (Mattress Helper) on the foundation, and put the mattress on the strip of foam blocks. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. They don't really give you one. Initially the fact that I could not return the mattress didn't bother me. In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. The mattress measured at 7". We don't like foam and we want two sided mattress. This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. I bought the Orthopedic Pillow Top Mattress Set about three weeks ago and this is the best mattress I have ever had in my life. $999.95. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. available mattresses, in addition to other online options that match a rating of 1 star is too high. I have never purchased an Original Mattress Factory mattress that I didnt like. We bought two mattresses at the Mattress Factory here in Kissimmee, Fla. One for our bed- a CalKing and this Queen for our guest room. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. I should have bought a different one :-(. Our score: 6.0. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. I ultimately purchased the hybrid and it is fantastic! GoodBed's unbiased, personalized results. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. I have been struggling with back pains since I got it delivered on May 18. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. She now does not have the back pains anymore. Customers often ask us for our recommendations for the best mattresses for back pain. I expected delays and additional cost from OMF. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. My husband is very pleased with the mattress as it's perfect for him. stitched cotton padding and handles for ease of turning. I am extremely pleased with my purchase. ", "The mattress is amazing! Original Mattress Factory has They would come back in an hour. Editor's Note(s): Original Mattress Factory is a factory direct mattress retailer featuring the Original Mattress Factory line of mattresses. recommended by After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! Their reply? Very happy with our experience here. Worst mattress I have ever slept on. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? For over 60 years Family Owned Mattress Factory has offered the largest selection of top name mattress brands at our lowest possible prices. But. Don't make the mistake of buying from THE OMF. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. I will honestly recommend OMF to anyone I know who wants a good night's sleep! We bought one of the top rated mattresses, King Orthopedic Euro Top. Don't buy without a return guarantee. Within 7 days, I realized it was sloped and called the company. REP!!! Sincerely - Thank you all! Thank you Chris. unique needs and preferences. Brought it back within 2 hours. The boxsprings don't have the depth of a "normal" boxspring as well. Had an accident years ago and deal with a lot of pain, . Once the delivery driver leaves it is yours. 3. Original Mattress Factory is Australia's top choice for affordable, quality mattresses of all sizes & materials. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. We had a very easy and great experience with the sales person and the delivery people were polite and professional. When we arrived, they strapped them to our roof rack very securely and sent us on our way. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. "See a doctor or a chiropractor if you are having pain!" We would still be tired. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. Great customer service and very helpful. We have been a long time customer. We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. I bought the Classic Luxury Firm Set in queen size. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. GREAT!!! Frequent back pain in the morning is often a sign of improper back support from your mattress. The Year End Sale!!! personal match score for each of Original Mattress Factory Orthopedic's He slept on it one night and wanted the same one. My husband and I felt old before our time every morning. Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. $1,050.00. I had a relatively new mattress with a memory foam top. I absolutely love this 8-yr-old mattress. Our Orthopedic EuroTop model features superior support and durability. The pros: Mid-grade innerspring options with a good blend of comfort layers. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. I purchased a higher tier king mattress at the Kennesaw, GA store. Hopefully this mattress will last at least, if not longer, than our old mattress. I liked it a lot. Night and day to the other mattress I had been using. Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. Dig in deeper to learn if they deliver on that promise. Boy did I screw up! We have had the bed for a month now. Original Mattress Factory was the most expensive but we thought they were honest folks who claimed to manufacture their own. Queen $549.95. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. I thought that their mattress would be extremely expensive. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. When I lie down on the bed, I feel like Im floating on air. My niece lives in Maryland came to visit and wanted to take it home. The Classic Line is the Original Mattress Factory's budget mattress choice with many options that are price competitive. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. I have now, later read other reviews that people had the same experience. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. Read review. Its so comfortable and still feels brand new. Delivery, another $38. I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! It is very saggy and has that hammock sort of feel. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. The pros: Many more options for sleepers. Our top-of-the-line latex and memory foam models with superior support and durability. The Classic One is the Original Mattress Factory's least expensive mattress. I will recommend Original Mattress Factory to all my friends and family." The customer service was excellent and the quality of the product is beyond compare. lines. Like having an HOA for my mattress. Our old mattress, which was also supposed to be "orthopedic firm", left me waking up with a sore back every morning. Sorry, the email address or password you entered is incorrect. Learn more, Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Seriously we love it. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. Like all things you read on the Internet, understand there is no better judge than yourself. The Regency series is similar to the Classic line, but with more comfort layers on top and a higher profile. Contact Us: (866) 841-1421. So far, it's everything I've read and seen reviews on. personal match score for each of Original Mattress Factory Regency's He even had a tape measure to see if there were any issues with my bed frame. It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. It was awesome, and it feels like the issue is fixed. My partner has not. Some links on Slumber Search are referral links. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. Click here to learn more. Horrible. Do not buy from them!!! Great product. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! The delivery guys were in a rush, dropped the expensive frame. 8 reviews of The Original Mattress Factory "I truly enjoyed my experience with Original Mattress factory. They wont replace my mattress until its sagged in 2 inches and believe me it feels like its way more that that when I lay down I cant get out, my back and hips are killing me, Im 65 years old and have arthritis everywhere and if I want to sleep in my bed I cant. A plush but not quite Uncle Fester soft one. I will never recommend anyone to purchase from you. 3,663 ratings + 13 reviews). This site's sole purpose is to help you make the decision faster and with more peace of mind. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. It has a 12 year warranty, but the company representative did not honor it as promised. She has said mattress is extremely comfortable. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. I couldn't find a flip mattress anywhere. You have lost a customer for life. I am so grateful to Chris and his staff for their patience and calmness. Well, they're either ignorant, poorly trained or lying! Odd they even have a service to do this. When we asked what was done to it, no one could answer us. Go to the best. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. It's strange- it seemed VERY plush and soft in the store. EARLY! Soooo NOT going back to the Original Mattress Factory! Dont fall for it! I stay away from pillowtop mattresses, because you can't flip them. We can exchange it for an additional fee. I ended up spending about $100 more for a padded mattress topper. I LOVE this mattress! The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. Thank you OMF! But I'm also a stickler for flipping and rotating the mattress. Maybe they do, maybe they don't, does not matter. ", "The overall experience was pleasant. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. and any available GoodBed editorial coverage. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. I purchased an orthopedic plush pillow top for $966.79 May 5, 2019. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. Learn more about the GoodBed Quiz. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. This mattress is totally un-sleepable. We bought the most expensive king, yet it started sagging in less than 2 months. It was comfortable initially, but in a short period of time that changed. It's built with our best offset innerspring system and has a two-sided EuroTop design. Mattress is a rock and I have literally not been able to sleep. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. Employees: 34. personal match score for each of Original Mattress Factory Classic's The delivery men were very friendly and efficient. available mattresses, each of Original Mattress Factory Serenity's Great stability in this mattress if you sleep with someone who rolls around all night. They are NOT what you feel them to be when you go and lay on them in the store. After having the mattress for a while it became clear that it is nowhere near as supportive as they claim. Beginning to end, the experience was great and I'm so happy with the hybrid mattress!
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